How should I categorize documents when uploading them to the portal?

When uploading documents, you must select the correct category from the dropdown list to ensure smooth processing.

🚨 Avoid uploading the same document multiple times under different categories, as this causes duplication in the system, delays processing, and creates confusion for intake staff. If you're unsure about the correct categorization, please use the request form on our website for assistance or additional training. You can also watch our training video, which provides step-by-step guidance.